Fei Kwok

HELLO! 👋🏼

I'm Fei, a Service Designer & Researcher.

I work at the intersection of research, design and strategy, to create products, services and experiences across digital and physical mediums.

Selected Works ↓

HSBC LIFE

Designing more customer-centric annual statements

(Protected)

User Research
Copywriting

HSBC Life's Annual Statements
Annual statements that customers can read and understand User Research Copywriting

SUN LIFE

Optimising the way insurance advisors work

(Protected)

Service Design
User Research

Sun Life's Advisor Dashboard
Optimising the way insurance advisors work

GENIE AI

Creating legal documents quickly and with ease

(Protected)

User Research
User Experience Design

Genie AI
Creating legal documents quickly and with ease

MEDICLICK

Improving the user experience of the medication purchase journey

User Experience Design

Mediclick
Designing a digital pharmacy for Filipinos

COPENHAGEN INSTITUTE OF INTERACTION DESIGN

Your audio guided journaling companion through grief

User Research
Product Design

Kairos
Your audio guided journaling companion through grief

COPENHAGEN INSTITUTE OF INTERACTION DESIGN

Encouraging seniors to find purpose and foster meaningful connections

Service Design
User Research

Social Kompas
Encouraging seniors to find purpose and foster meaningful connections

Email

Medium